I cancelled my booking within the allowed period and yet am still being given the runaround when reclaiming my money
I am having problems with a hotel reservation made in January and cancelled on the same day with Expedia.
I booked the hotel in London's Notting Hill with my card. Expedia's policy clearly stated that I could cancel the booking up to two days before check-in and that the full amount would be charged at check-in. Two days later I notice that they have taken the full amount of £476.
I have since been corresponding by phone and email with Expedia, who have admitted their mistake. However, I still don't have my money back. SB, London
Expedia looked into this and said you did indeed cancel the hotel booking within the allowed cancellation period. It was the hotel that unfortunately then charged you in error. Expedia contacted the hotel and says it was told the refund had been processed. However, once we got involved it went back to the hotel, which confirmed it had made another error. Expedia then told us the money was on its way to you, with vouchers by way of an apology.
However, you said you had not been contacted by Expedia and a week later you still had not received the money. Again, we went back to Expedia who have now, eventually, given you the £476 refund, plus £14 interest and a £50 Expedia voucher.
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